Category Archives: Troubleshooting

Cheap replacement for a Mac Superdrive

Posted on October 14, 2011

If you find that your Mac’s Superdrive has stopped working, or you’ve replaced your internal Superdrive to fit a solid-state hard drive and need a cheap way to get a working CD and DVD reader or recorder, your options are … Continue reading →

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Wait before upgrading to Lion OS X 10.7!

Posted on June 22, 2011

I’ve just been speaking to a client in Marshfield who’s just bought a new iMac from the AppleStore in Bath. The sales person was enthusiastically telling them how they could get their free upgrade to Lion when it comes out … Continue reading →

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Troubleshooting Time Machine backups…

Posted on May 2, 2011

Time Machine is a excellent technology and Apple has greatly simplified taking a backup of your Mac. But what do you do if it stops working? I recently had a call from a client in Bristol needing Mac Technical Support, … Continue reading →

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On-site Apple Support for iMac in Trowbridge, Wiltshire

Posted on March 17, 2011

Yesterday I was with a client in Trowbridge, Wiltshire, who had a problem with their rather elderly Mac. It’s not that often I get to work on a G4 iMac these days, so it was a nice change. Their Mac … Continue reading →

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iCal syncing with MobileMe will break for OS X 10.5 users shortly…

Posted on March 7, 2011

If you use iCal and MobileMe to synchronise calendar events, you may shortly be in for a rude awakening. Apple have announced that everyone will have to upgrade to the new MobileMe Calendar service on the 05/05/2011. If you’re using … Continue reading →

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Remote Snow Leopard OS X Sever Support

Posted on January 6, 2011

Just had a trip down memory lane! I got contacted by a colleague in Sussex who was having problems setting up File Sharing on Snow Leopard 10.6 Server. I had some sympathy for him – Apple advertise their server products as … Continue reading →

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Repairing iMacs with faulty video cards

Posted on November 19, 2010

I’ve just finished repairing an iMac which started to display the dreaded “vertical lines” – a surprisingly common symptom seen on a wide range of Macs that indicates a faulty video card. Typically that means replacing the entire logic board, … Continue reading →

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Telephone and Remote Support for OS X Server in Somerset

Posted on October 9, 2010

We solved an OS X Server problem that no one else seemed able to – using our Mac Telephone Support and Remote Mac Support services. A Mac using design agency in Ilminster, Somerset gave me a call yesterday about a … Continue reading →

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What to do when you you spill liquid on your MacBook

Posted on October 4, 2010

Sometimes it’s best not to do things in a hurry. Like absent-mindedly picking a glass up and pouring a pint of water all over your MacBook. Now obviously I’d never be so stupid as to do that, would I? Errrr, … Continue reading →

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Font problems with macrons and other Unicode characters…

Posted on September 17, 2010

I had an interesting little problem to solve last night for a customer in Bath having problems getting a macron character to show in a Quark Xpress 6.5 document. Fortunately it was resolved in a few minutes using my Remote … Continue reading →

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