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Font problems with macrons and other Unicode characters…

I had an interesting little problem to solve last night for a customer in Bath having problems getting a macron character to show in a Quark Xpress 6.5 document. Fortunately it was resolved in a few minutes using my Remote Mac Support service (after they had spent hours on the phone to various other ‘experts’).

Simply put, the problem is this. Many Type 1 Postscript fonts do not include the glyphs required to show foreign accents, such as the macron. As large numbers of designers are still using fonts from the early 90s, they are unable to take advantage of these new typographic characters, which makes publishing documents in foreign languages problematic.

The solution was simple. Using a Font Manager like FontBook we could quickly find those fonts that included the macron. We then managed the duplicate fonts so that the correct fonts was being shown in the font menu. We then sourced suitable replacement modern fonts from fonts.com, checking first that they included all the required glyphs by using the Type Preview. Once we knew we had fonts that would support the characters, we then pasted the text into Quark Xpress 6.5 and selected the required typeface. Unfortunately they still did not show correctly… Darn!

A quick trip into an ancient version of InDesign confirmed that the fonts do work as expected, which roused my suspicion that Quark Xpress 6.5 was failing to display Unicode text correctly. A quick trip to Quark.com downloaded a demo of Quark 8, which when installed displayed the text perfectly.

Conclusions? Quark 6.5 and earlier sucks at supporting none European languages, ancient Type 1 font libraries are increasingly problematic, and font management is still the biggest headache facing design professionals

Looking for expert Mac support in and around Bath, Bristol, Somerset and Wiltshire? Not happy with the standard of Mac support you currently receive? Why not give us a call and let’s have a chat…

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Diagnosing a slow running Mac – Part 5: Choosing a new Mac

In this short series we’ve discussed some of the common problems that can slow your Mac down dramatically. In the final installment we’ll look at how you can make informed decisions about what new Mac you should buy.

Let’s assume that you’ve been through all the steps in the previous parts of this series and you’ve now got a sensible amount of RAM, the hard disk isn’t crammed full and you know that none of your application software is killing your Mac. So all that’s left is getting a faster processor. And that means on thing on a Mac. Buying a new one.

Now I’m sure if you walk into one of the Apple Retailers in Bath, Bristol or Swindon they will guide you towards buying the Mac with the highest profit margin for them, or  the most expensive model you can afford. But you actually need to have some idea of what will make a real perceivable difference to your daily life on the computer. It’s my experience that you only really feel like a machine is much faster if it’s twice as fast as your old Mac.

So how can we measure if a new Mac will be twice as fast as your old one? Firstly, completely ignore all the clockspeed and processor type jargon. You’ll get lost – I get lost! For example, did you know that the i7 processor used in the MacBook Pro only has 2 cores, but Apple can advertise it as having 4 ( it uses Intel “Hyper-threading” technology to make 4 “virtual” cores). To add to the confusion, the iMac i7 actually does have 4 cores, but they don’t mention that the iMac i7 has 8 “virtual” cores. I guess this is an attempt to make the MacBook i7 look as powerful as the iMac i7 – but trust me, it isn’t!

So if the specifications are a minefield, what can you do? Firstly, download a copy of MacTracker. It lists every Mac ever made and has a handy button called “Benchmarks” that will show you GeekBench scores for every Mac. Geekbench gives a good overview of overall processor and memory performance. Select a Mac you are thinking of upgrading to, then look at the GeekBench scores. Then download and run Geekbench on your current Mac. Your new Mac needs to be twice as fast as your old one to see a very noticeable performance boost. If it isn’t, you need to look at a model that faster. You might also want to look at XBench, as it tests the video and disk performance as well and gives a more “rounded” set of results. You can search XBench score here

After this, you should be able to know exactly what is the cheapest model that you can buy. If you’re still not sure what you model to get, please give us a call and we can walk you through the minefield of choosing your new Mac. Hopefully you’ll then click on the links to buy from the Apple Online Store, which will earn us a small 2% commission, which would be much appreciated!

I hope you’ve found this little series informative. It came about because my current 3 years old MacBook Pro has been driving me to distraction recently, as it was simply too slow for much of my day-to-day web development work. This lead to a long and involved analysis of what was causing it to run so slowly, and whether I should simply throw money at the problem and buy a new Mac. In the end I’ve decided that adding more RAM and a second internal Solid State Disk, at a cost of £200, will give me enough extra speed to put off spending the £2000+ necessary to get a decent i7 powered MacBook Pro or iMac.

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Diagnosing a slow running Mac – Part 4: Applications

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at individual applications.

If you’ve eliminated RAM, processor and hard drive performance, then the only remaining thing to look at is individual applications. In fact it’s probably the first thing you should investigate…

If you see the “spinning beach ball of death” frequently on your Mac, or it just feels very “draggy” you should leave the Activity Monitor open. When the slowdown occurs, look in the %CPU column and note down which application has the largest number. Typically you’ll see that it will be your web browser. This is normally caused by Flash, or poorly programmed JavaScript, and there ain’t much you can do about it but avoid those sites which make the browser work hard. If it’s another program you should make sure you have the latest updates for it.

Also take a look at the amount of Real Memory they are consuming. I’ve noticed that Safari, Photoshop and  Netbeans, programs I have open almost constantly, keep grabbing more and more real memory. Even when you close all open windows they don’t release and reduce their memory footprint. So closing and reopening an app every now and then may free up some critical memory.

Another place to look is in the log files. Open Console.app and look in the “All Messages” log file. Note down any applications that are constantly creating log file entries. You may find that they are not compatible fully with your version of OS X. In crude terms, the fewer log entries you have, the better.

In the last part of this series we’ll look at how to choose which MacBook, iMac or Mac Pro will actually give you a noticeable speed boost over your old Mac…

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Diagnosing a slow running Mac – Part 3: Storage

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at hard drive performance.

If you’ve eliminated RAM and processor performance, then the next thing to look at is the hard drive. For just about every action you ask the computer to do, it has to read or write data to the hard drive. This is, in computer terms, extremely slow. So if you are using Photoshop, Final Cut, InDesign or other programs that extensively use the disk, you will often find that you have RAM to spare, the CPU is barely ticking over, but the machine feels unresponsive because it’s thrashing the hard drive. So what can you do to improve this?

  1. Make sure that you have at least 20 GB of free disk space, more if you can. Hard drives slow down as they get more full, as continuous sections of free space get harder to find, and data gets written to the inner, slower sections of disk. Don’t de-fragment – get a bigger disk.
  2. Check the disk for errors using Disk Utility or another tool. Repair if necessary.
  3. Check the system.log for disk I/O. If you see any backup your entire drive and replace it at the first opportunity.
  4. Get a faster drive. You can achieve this in any number of ways, spending from £50 to many thousands.

The easiest and cheapest option is to just replace the internal drive with a faster speed drive. So if you have a 5400rpm drive, get a 7200 rpm, 10,000 rpm or 15000 rpm model. The next option is to get a faster drive by setting up a RAID 0 “Striped” array. Personally I think you’re nuts if you do this without a rock solid backup system. My preferred option is to replace the startup disk with a Solid State Disk (SSD).

SSDs can be massively faster if you choose your model carefully. You have to be particularly careful if you use a Mac, because OS X doesn’t support the TRIM command that helps keep many drives fast and healthy. Apple do supply Configure To Order (CTO) MacBooks and iMacs with SSDs, but they don’t have a history of fitting the highest performing drives available. My advice is to choose your own SSD and then get it fitted. As of now, the rule seems to be buy a drive with a “Sandforce” controller to get the best performance on a Mac that maintains that performance. The greatest perceived improvement will be seen by MacBook owners, as laptops drives are even slower than the bigger desktop models.

Because SSD drives are comparatively expensive when measured in cost per GB storage against traditional “spinning disk” hard drives, often people dismiss them as an option as they don’t offer enough storage. However, I’m currently fitting an internal SSD into my MacBook Pro, giving me a 64GB SSD boot drive and a 250GB SATA drive that replaces the Superdrive. This means my MacBook has 2 internal drives, one screamingly fast that runs OS X, applications and scratch space, the other tolerably quick that holds the majority of my data.

Looking for a professional SSD upgrade service for your MacBook Pro, Mac Pro or iMac? Want to fit an extra internal hard drive to your MacBook Pro? Please get in touch…

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Diagnosing a slow running Mac – Part 2: Processor

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at processor performance, also known as the CPU.

If you’ve eliminated low RAM as the major reason your Mac is running slow, the next thing to look at is processor power. When people talk about getting a “faster computer”, they are almost invariably talking about getting a quicker processor. However in my experience much of the time this isn’t the problem, unless they are playing games, doing hardcore video editing or computational programming.

So how do you know if your processor is slowing you down? Easy. Open Activity Monitor, click in the “% CPU” column and keep an eye on which Processes are taking more than 50%. If you have a machine with multiple processors you should be seeing programs taking more than 100%. Sounds weird, but each processor core is considered 100%, so if you have a Quad-core machine you have a theoretical 400% to play with. If you click into the CPU tab, you can see a historical activity chart showing processor utilisation per core. If these are consistently high, you machine is CPU performance bound.

The only option in this instance is to get a machine with greater performance. Either a faster processor or more processor cores.

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