Category Archives: Troubleshooting

Problems with Apple Mail, Office 365/Microsoft hosted mailboxes and older Mac OS?

Posted on October 24, 2022

If you’re running an older version of Mac OS (such as 10.13 or earlier) and use Apple Mail as your desktop email client you’re likely to having increasing issues when attempting to connect to Office365 or GMail hosted mailboxes. Put … Continue reading →

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Why is my iMac so slow and how can I fix it?

Posted on August 13, 2020

Over the last couple of months we’ve had an increasing number of people contacting us asking why their iMac is so slow. This seems to be particularly common for people with a “slimline” iMac who have upgraded to OS X … Continue reading →

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Solid State Hard drive upgrade service

Posted on February 19, 2016

If you’re wondering what you can do to improve the performance of your Mac, there’s one thing above all others that will improve performance. Simply put, replace the internal mechanical hard drive (HD) with a Solid State Drive (SSD). Even … Continue reading →

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Apple Mac support in Edington, Bratton and Erlestoke

Posted on June 19, 2015

It’s been a busy few months here at Sweet-Apple whilst we moved a few miles from Corsham to Edington, a lovely village on the edge of Salisbury plain. We’ll still be providing Apple and Mac support to our old customers over towards … Continue reading →

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Mac OS X 10.10 Yosemite – 8 months on…

Posted on June 12, 2015

Apple released OS X 10.10 “Yosemite” to the great unwashed in October 2014 after a long extended “public beta”. During that beta testing phase I would install it on a test partition, have a play, shrug my shoulders and generally … Continue reading →

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Cheap replacement for a Mac Superdrive

Posted on October 14, 2011

If you find that your Mac’s Superdrive has stopped working, or you’ve replaced your internal Superdrive to fit a solid-state hard drive and need a cheap way to get a working CD and DVD reader or recorder, your options are … Continue reading →

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Wait before upgrading to Lion OS X 10.7!

Posted on June 22, 2011

I’ve just been speaking to a client in Marshfield who’s just bought a new iMac from the AppleStore in Bath. The sales person was enthusiastically telling them how they could get their free upgrade to Lion when it comes out … Continue reading →

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Troubleshooting Time Machine backups…

Posted on May 2, 2011

Time Machine is a excellent technology and Apple has greatly simplified taking a backup of your Mac. But what do you do if it stops working? I recently had a call from a client in Bristol needing Mac Technical Support, … Continue reading →

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On-site Apple Support for iMac in Trowbridge, Wiltshire

Posted on March 17, 2011

Yesterday I was with a client in Trowbridge, Wiltshire, who had a problem with their rather elderly Mac. It’s not that often I get to work on a G4 iMac these days, so it was a nice change. Their Mac … Continue reading →

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iCal syncing with MobileMe will break for OS X 10.5 users shortly…

Posted on March 7, 2011

If you use iCal and MobileMe to synchronise calendar events, you may shortly be in for a rude awakening. Apple have announced that everyone will have to upgrade to the new MobileMe Calendar service on the 05/05/2011. If you’re using … Continue reading →

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