Tag Archives: troubleshooting

Telephone and Remote Support for OS X Server in Somerset

Posted on October 9, 2010

We solved an OS X Server problem that no one else seemed able to – using our Mac Telephone Support and Remote Mac Support services. A Mac using design agency in Ilminster, Somerset gave me a call yesterday about a … Continue reading →

Posted in Apple, Troubleshooting | Tagged , , , , | Comments Off on Telephone and Remote Support for OS X Server in Somerset

OS X Security vulnerabilities in Adobe Acrobat and Flash

Posted on October 6, 2010

New vulnerabilities that leave your Mac open to potentially getting infected with “malware’ have been patched by Adobe. If you follow the Mac or PC security landscape, you’ll know that a very large number of exploits are targetted againt 2 … Continue reading →

Posted in Apple, Security | Tagged , , | Comments Off on OS X Security vulnerabilities in Adobe Acrobat and Flash

Where to get help when WordPress gets hacked or you can’t edit content

Posted on September 27, 2010

I’ve just got off the phone from a customer in Bath who’s suddenly become unable to edit their WordPress powered website and found my details via Google (it’s nice to know when some of your Search Engine Optimisation goals are … Continue reading →

Posted in Web Development, Wordpress | Tagged , , , | Comments Off on Where to get help when WordPress gets hacked or you can’t edit content

Font problems with macrons and other Unicode characters…

Posted on September 17, 2010

I had an interesting little problem to solve last night for a customer in Bath having problems getting a macron character to show in a Quark Xpress 6.5 document. Fortunately it was resolved in a few minutes using my Remote … Continue reading →

Posted in Apple, Troubleshooting | Tagged , | 4 Comments

Diagnosing a slow running Mac – Part 5: Choosing a new Mac

Posted on September 12, 2010

In this short series we’ve discussed some of the common problems that can slow your Mac down dramatically. In the final installment we’ll look at how you can make informed decisions about what new Mac you should buy. Let’s assume … Continue reading →

Posted in Troubleshooting | Tagged , , | Comments Off on Diagnosing a slow running Mac – Part 5: Choosing a new Mac

Diagnosing a slow running Mac – Part 4: Applications

Posted on September 11, 2010

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at individual applications. If you’ve eliminated RAM, processor and hard drive performance, then the only remaining thing to … Continue reading →

Posted in Troubleshooting | Tagged , , | Comments Off on Diagnosing a slow running Mac – Part 4: Applications

Diagnosing a slow running Mac – Part 3: Storage

Posted on September 5, 2010

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at hard drive performance. If you’ve eliminated RAM and processor performance, then the next thing to look at … Continue reading →

Posted in Troubleshooting | Tagged , , , | 1 Comment

Diagnosing a slow running Mac – Part 2: Processor

Posted on September 1, 2010

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at processor performance, also known as the CPU. If you’ve eliminated low RAM as the major reason your … Continue reading →

Posted in Troubleshooting | Tagged , , | Comments Off on Diagnosing a slow running Mac – Part 2: Processor

Diagnosing a slow running Mac – Part 1: Memory

Posted on August 27, 2010

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at memory, also known as RAM. Over the years I’ve had probably hundreds of people say to me … Continue reading →

Posted in Performance, Troubleshooting | Tagged , , | Comments Off on Diagnosing a slow running Mac – Part 1: Memory

Using Apple Hardware Test on your MacBook, iMac or Mac Pro

Posted on August 27, 2010

Back in the good ol’ days, if you wanted to find out if you had a hardware fault with a Mac, you need to use the Apple Hardware Test CD that came with your Mac, or use the restricted Apple … Continue reading →

Posted in Troubleshooting | Tagged , , | 1 Comment