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Category Archives: Troubleshooting

Telephone and Remote Support for OS X Server in Somerset

We solved an OS X Server problem that no one else seemed able to – using our Mac Telephone Support and Remote Mac Support services. A Mac using design agency in Ilminster, Somerset gave me a call yesterday about a … Continue reading

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What to do when you you spill liquid on your MacBook

Sometimes it’s best not to do things in a hurry. Like absent-mindedly picking a glass up and pouring a pint of water all over your MacBook. Now obviously I’d never be so stupid as to do that, would I? Errrr, … Continue reading

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Font problems with macrons and other Unicode characters…

I had an interesting little problem to solve last night for a customer in Bath having problems getting a macron character to show in a Quark Xpress 6.5 document. Fortunately it was resolved in a few minutes using my Remote … Continue reading

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Diagnosing a slow running Mac – Part 5: Choosing a new Mac

In this short series we’ve discussed some of the common problems that can slow your Mac down dramatically. In the final installment we’ll look at how you can make informed decisions about what new Mac you should buy. Let’s assume … Continue reading

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Diagnosing a slow running Mac – Part 4: Applications

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at individual applications. If you’ve eliminated RAM, processor and hard drive performance, then the only remaining thing to … Continue reading

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Diagnosing a slow running Mac – Part 3: Storage

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at hard drive performance. If you’ve eliminated RAM and processor performance, then the next thing to look at … Continue reading

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Diagnosing a slow running Mac – Part 2: Processor

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at processor performance, also known as the CPU. If you’ve eliminated low RAM as the major reason your … Continue reading

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Diagnosing a slow running Mac – Part 1: Memory

This short series will discuss some of the common problems that can slow your Mac down dramatically. In this installment we’ll look at memory, also known as RAM. Over the years I’ve had probably hundreds of people say to me … Continue reading

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Using Apple Hardware Test on your MacBook, iMac or Mac Pro

Back in the good ol’ days, if you wanted to find out if you had a hardware fault with a Mac, you need to use the Apple Hardware Test CD that came with your Mac, or use the restricted Apple … Continue reading

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Microsoft Office 2011 Outlook for Mac catches up with Windows.

It’s been nearly 10 years since Microsoft last had a true Exchange compatible mail client, the much missed Outlook 2001. Office 2011 for Mac finally brings back a true replacement, not the crippled Entourage that we’ve been forced to use … Continue reading

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